The studio
At Million Victories, we aim to bring the powerful emotions of Massively Multiplayer Online (MMO) games to millions of players: the thrill of epic battles, the pride of shared progress, the strength of a united community!
To achieve this, we are redefining the genre: we create unique, innovative, and accessible MMO games for mobile.
Since the launch of our first game, Million Lords, a real-time strategy MMO, we’ve seen steady and solid growth. Backed by the successful completion of a nearly $40 million funding round, including both primary and secondary investments, and supported by a team of 35 professionals, we are accelerating our growth to take our game to the next level.
🎯 Our values: ambition, originality, respect.
🌱 Our culture: we believe it’s possible to pursue excellence within a culture of kindness.
At Million Victories, performance grows from trust, autonomy, and the richness of diverse backgrounds and perspectives.
Working at Million Victories means:
- Having your initiatives recognized and valued
- Enjoying real autonomy in how you organize your work
- Joining a welcoming, supportive, and committed team
Curious to see more? Take a peek behind the scenes on our Instagram!
Your mission
The Player Support Manager’s mission is to ensure a seamless and positive player experience by providing player support, optimizing service quality and acting as a strategic bridge between players and development teams.
Your role:
- Support the Lead Player Support in developing the customer support strategy: processes, tools, and templates for more efficient support.
- Manage and respond to player requests through tickets, maintaining professional and empathetic communication with players.
- Create and oversee external support content for players, such as game guides, in collaboration with the Community Management team.
- Coordinate with the manager and the production team to relay player feedback and suggestions in order to continuously improve the gameplay experience.
- Stay informed and monitor competitor practices and tools to optimize and enhance our internal processes.
- Contribute to VIP player management by ensuring a personalized and optimal experience: regular follow-ups, prioritized responses, and targeted actions to maximize their satisfaction and engagement.
What we expect
We look for an empathetic and detail-oriented profile with at least 2 years of experience in player or customer support. Fluency in English and previous experience in mobile gaming are highly valued. A degree in marketing, communication, or community management is preferred.
The following skills are required:
- Strong knowledge of support tools such as Zendesk, Helpshift, or similar platforms;
- Expertise in customer support processes and tools (macros, templates, tags, bots…)
- Ability to handle data extracts and conduct analysis with Excel (a plus)
- Emotional intelligence and empathy to maintain professional and positive interactions with players
- Stress management and the ability to take a step back when facing complex situations
- Strong teamwork spirit combined with excellent written communication skills.
Recruitment process :
We care about making this first exchange a meaningful one:
- Initial phone call with Isabelle, our Talent Acquisition Manager, to understand your background and walk you through the process
- Interview with Mo, our Player Support Manager, to align on expectations
- Discussion with Ludovic, our Marketing Manager to understand how you’ll collaborate & to be aligned with the vision
- Final interview with Charles, and Benoît our CEO
Additional Information
Contract: Full-time (permanent contract), based in Lyon
Salary from €30,000 per year, depending on experience and profile